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PPI FAQs

Frequently asked questions about wrongly sold PPI. Find out about lost PPI documents, multiple claims, success rates, average PPI claims and costs...

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Was I Missold PPI?


As you will see below, there is a very good possibility that you've been wrongly sold PPI. Answer yes to JUST ONE of these simple questions and there is every chance you are due a refund.

30 Reasons Why You May Have Been Wrongly Sold PPI...

  1. Did you not specifically ask the loan or credit card provider for PPI cover?

  2. Did your loan or credit card provider make you think you had to have PPI cover in order to have the product?

  3. Did they not tell you could get PPI independently for a fraction of the cost?

  4. Did they add the PPI onto your loan or credit card without fully explaining why?

  5. When you took out the loan or credit card did you work in the public sector, for instance in the police or fire brigade or as a nurse, doctor or teacher?

  6. Were you not told you could cancel your PPI policy without any penalty within the cooling-off period?

  7. Were you pressured into taking a PPI contract?

  8. Did the loan or credit card provider fail to check that the PPI policy would be affordable in light of your income and outgoings?

  9. When you took out the loan or credit card were you self employed, unemployed or on a fixed term contract?

  10. When you took out the insurance were you retired or over the age limit?

  11. Did they fail to ask if you were entitled to sick pay from your employer?

  12. Did the loan provider fail to explain whether they were selling on an advised or non-advised basis?

  13. If they stated they were non-advised, did they go on to give advice regarding the merits of the PPI policy?

  14. Did they not check if your circumstances were likely to change during the policy?

  15. Did the loan or credit card provider fail to provide the written documentation required under the FSA’s rules such as the statement of price, policy summary or statement of demands and needs?

  16. Did they not stress the importance of reading the documentation?

  17. Did they fail to explain orally the full cost of the PPI?

  18. Did they fail to explain orally the key features of the product, such as its optional nature,and non-pro-rata refund terms?

  19. Did they fail to explain the PPI's exclusions and limitations?

  20. Did they not explain any of the PPI's exclusions in the written terms and conditions?

  21. Were you not told that a commission was to be paid to the broker or intermediary?

  22. Was the PPI cover paid for as a lump sum when you took out the loan or credit card? Single premium products were often inflexible especially if you repaid your loan early.

  23. Did they not explain that if your loan was redeemed early then the rebate on the PPI element would not be proportionate?

  24. Did the PPI cover not match the actual loan term?

  25. Did they not make you aware of the consequences of taking out a PPI policy that does not cover the full term of the loan that it is linked to?

  26. Did they fail to ask you about any existing PPI payment cover you had?

  27. When you took out the loan or credit card did you have existing ailments such as depression, back problems, etc.?

  28. If applicable, despite it being a joint loan application, were the benefits applied only to one applicant and you were led to believe that all parties were equally entitled to PPI cover?

  29. Did they fail to check how long you have been employed? Some PPI policies need you to have been employed for a certain period of time to be suitable?

  30. Did they fail to obtain information from you as to what existing means you already had in place protecting the loan or credit card, including benefits from employers, existing insurance cover or savings and investments?

Our PPI claims experts can easily assess your case to let you know if you've been a victim of a wrongly sold PPI policy and will make a claim on your behalf.

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Was I Wrongly Sold PPI?

PPI (Payment Protection Insurance) is sold to borrowers alongside many credit arrangements including loans, ire purchase and car insurance...

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